Organizational and Workplace Research Services

Survey design and analysis
We design custom surveys for marketing research, employee engagement studies, program evaluation, and “pulse checks” on hot organizational topics. Surveys are conveniently conducted on-line with the latest internet applications.

Interview studies
Our in-depth interview studies offer rich insight into organizational issues. We develop revealing questions, conduct telephone or face-to-face interviews, and synthesize results in a comprehensive report. The interviews are recorded and transcribed, and the reports illustrate key findings with verbatim quotations.

Focus groups
We facilitate focus group discussions, in-person and by phone. These interactive discussions reveal insights and understandings that cannot be tapped through simple questionnaires. We define the issues, create a discussion guide, facilitate the groups, and provide expert analysis and interpretation.

Competency modeling
We develop customized competency models to identify behaviors, skills, and abilities required for successful job performance. These models serve as the foundation for training and development, recruitment and selection, and performance management. Competency models are developed and validated through multiple approaches including interviews, focus groups, and survey research.

Competitive analysis and benchmarking
We help you achieve advantage through superior competitive knowledge. We use internet sources, media scanning, and primary research to help you assess the strengths and weaknesses of current and potential competitors. Our competitor profiling includes in-depth descriptions of the competitor's background, financials, products, markets, facilities, personnel, and strategies. We discover industry best practices, trends in the marketplace, customer expectations, and “must have” features.

Employee surveys
We conduct employee surveys to measure engagement across your organization or within teams. Employee engagement refers to the level of emotional connection that an employee feels for his or her organization. Measures of engagement have been found to be widely correlated with retention of talent, customer service, individual and team performance, business unit productivity, and enterprise-level financial performance.

Exit interviews and turnover studies
Employees are your most valuable asset. If your organization is having a turnover problem, it is important to understand workplace dynamics that contribute to employee decisions to leave. We conduct objective research to help you understand and improve the situation.

Organization and Team Culture Studies
Values exist in every workplace. Your organization’s culture is partially the outward demonstration of these values. But are these existing values creating the workplace you desire? Our culture studies allow you to examine your organization’s current culture, explore opportunities to strengthen culture-strategy alignment, and help you expand the adoption of new values, practices and behaviors.